You no longer need to configure your browser to use a proxy server as in the past. You just need your Sycamore Login and Password. If you have never logged into your account, go to: http://myisu.indstate.edu to find information about accessing it so you can create your username and password.

If you have any difficulties with your Sycamore Login/Password, please contact the IT Help Desk toll-free at 1-888-818-5465 or at (812) 237-2910.

Troubleshooting Problems with Access to Databases and Electronic Journals

General Issues:

1. Only currently enrolled students, faculty, and staff may access resources through the EZproxy server.
   
   
2. Make sure your caps lock key is not enabled causing a problem with your password.
   
   
3. If you have personal firewall or Internet security software installed on your computer, it may be interfering with your ability to connect to resources through the EZproxy server. Please temporarily disable your firewall and test whether you can obtain access to these resources. At a minimum, please enable port 2048 in your firewall so information can be exchanged with the EZproxy server.

Browser Issues:

1. Delete your browser's cache files.

   Internet Explorer:

   v. 4.x: Go to the View menu and choose Internet Options. Click on the Delete Files button. Click OK. Click on Settings. Click in the Every visit to page radio button. Click OK.

   v. 5.x/6.x: Go to the Tools menu and choose Internet Options. Click on the Delete Files button. Click OK. Click on Settings. Click in the Every visit to page radio button. Click OK.

   Netscape Navigator/Communicator:

   v. 4.x: Go to the Edit menu and choose Preferences. Click Advanced. Click Cache. Click on the Clear Memory Cache button. Click OK. Click on Clear Disk Cache button. Click OK. Click in the Every time radio button below the words Document in cache is compared to document on network. Click OK.

   v. 6.x: Go to the Edit menu and choose Preferences. Click Advanced. Click Cache. Click on the Clear Memory Cache button. Click OK. Click on Clear Disk Cache button. Click OK. Click in the Every time I view the page radio button below the words Compare the page in the cache to the page on the network. Click OK.

   v. 7.x: Go to the Edit menu and choose Preferences. Click Advanced. Click Cache. Click on the Clear Memory Cache button. Click OK. Click on Clear Disk Cache button. Click OK. Click in the Every Time I view the page radio button below the words Compare the page in the cache to the page on the network. Click OK.

2. Set your browser so that it accepts cookies.

   Internet Explorer:

   v. 4.x: Go to the View menu and choose Internet Options. Click on the Advanced tab. Scroll down to the Security section and look for the Cookies option. If you do not see an option for Cookies, double-click the Padlock item next to Security. Click in the check box next to Always accept cookies. If there is no Always accept cookies option, double-click on the Cookies icon. Click OK.

   v. 5.x: Go to the Tools menu and choose Internet Options. Click on the Security tab. Click on Custom Level. Scroll down to the Cookies section and select Enable. Click OK.

   v. 6.x: Go to the Tools menu and choose Internet Options. Click on the Privacy tab. Click Advanced. Scroll down to the Cookies section and select Always Allow Session Cookies. Click OK.

   Netscape Navigator/Communicator:

   v. 4.x: Go to the Edit menu and choose Preferences. Click on Advanced. Click in the Accept All Cookies radio button. Click OK.

   v. 6.x: Go to the Edit menu and choose Preferences. Double click on Privacy & Security. Select Cookies from the drop-down menu. Click in the Enable All Cookies radio button. Click OK.

   v. 7.x: Go to the Edit menu and choose Preferences. Double-click on Privacy & Security. Click on Cookies. Click in the Enable all cookies radio button. Click OK.

3. Set your browser so JavaScript is enabled.

   Internet Explorer:

   v. 4.x: Choose Internet Options from the View menu. Click on the Security tab. Select Internet. If there is a slider bar, move the bar to Medium, otherwise click on the Custom Level button. Scroll down to Scripting/Active Scripting. Click Enable if this is not selected. Click OK.

   v. 5.x: Go to the Tools menu and choose Internet Options. Click on the Security tab. Click on Internet. If there is a slider bar, move the bar to Medium, otherwise click on the Custom Level button. Scroll down to the Scripting section. Click Enable if this is not selected. Click OK.

   v. 6.x: Go to the Tools menu and choose Internet Option. Click on the Security tab. Click on Internet. Click on the Custom Level button. Scroll down to the Scripting section. Click in the Enable radio button under Active Scripting if this is not selected. Click OK.

   Netscape Navigator/Communicator:

   v. 4.x: Choose Preferences from the Edit menu. Click on Avanced. Click in the check box for Enable JavaScript if this is not already checked. Click OK.

   v. 6.x: Go to the Edit menu and choose Preferences. Select Advanced. Click in the check box next to Enable JavaScript for Navigator. Click OK.

   v. 7.x: Go to the Edit menu and choose Preferences. Click on Advanced. Click on Scripts & Plugins. Under Enable JavaScript, click the checkbox next to Navigator. Click OK.

4. EZproxy is not compatible with the Opera browser.

ISP-Specific Issues

1. Users of AOL, Compuserve, and other ISPs with proprietary browsers should NOT use the browser that came with their Internet service. Instead, please use Internet Explorer or Netscape Navigator/Communicator in order to access resources through the EZproxy server.
   
2. The NetZero HiSpeed service works with proxy by hostname using port 80, but it does not work with proxy by port and may not work with proxy by hostname using ports other than 80.
   
   In most instances, an icon has appeared in the system tray in the lower-right corner of the screen which contains an option to disable HiSpeed. Using this option enables service for most users.
   
   There have been reports of users for whom this did not work. For those users, the following instructions have provided a work-around:
   
   
   • Launch Internet Explorer
   • Go to Tools | Internet Options...
   • Click on the Connections tab
   • Scroll through the Dial-up settings to locate NetZero, then click on NetZero and click Settings...
   • Under Proxy Server, click Advanced...
   • In Exceptions, scroll to the end of the list, then type a semi-colon (;) followed by just the host name of the EZproxy server (panther.indstate.edu). All the other sample entries have an asterisk (*) in front, and although it won't hurt, that isn't required for this entry. Do not include the port number.
   • Keep hitting OK until all the windows close and you are back in Internet Explorer. At this point, access to EZproxy should be restored.
     
     
3. Some RoadRunner users have reported that they have problems accessing resources through the EZproxy server if they use Internet Explorer. If you find this to be the case, please download Netscape and attempt to conduct your research with this browser.

If you continue to have problems accessing information through the EZproxy server, please contact the library at (812) 237-2580. Please be prepared to give the librarian the following information:

• Internet Service Provider or ISP (i.e. AOL, Earthlink, etc.)
• Browser type and version
• When you encountered the problem
• What resource you were attempting to access
• Can you access other campus resources with your Sycamore Login and Password?